Terms of Service

Service and Scope

VPNHey provides international routes and subscription management, with coverage in 110+ countries and 170+ routes, and support for Windows / macOS / iOS / Android / Linux. The user panel lists the routes currently available and links to supported clients. Clients and subscription details are available after you sign in; access to the iOS download option also requires an active plan.

This service provides network connectivity only. It does not include accounts or usage eligibility for third-party websites, apps, or content platforms. The operators of those services set their own regional rules, content licenses, and access policies, which are not changed by using VPNHey.

Account and Subscription Rules

You can create an account without an email address using a username and password. Keep your login credentials and subscription information secure, and do not post your subscription URL on public pages. If you notice unusual account activity, change your password and submit a support ticket to prevent others from continuing to use your account resources.

There is no limit on the number of devices that can be online at the same time, for the account holder's own devices. This does not permit sharing an account with others, selling subscriptions, reselling routes, or providing unauthorized commercial access. Do not offer a personal subscription to others as a public proxy service.

Monthly subscription traffic resets each month on the activation date. The price difference for a mid-cycle upgrade is converted into the remaining days. Data packages remain available until used and do not expire. Choose according to your actual usage; prices, data allowances, and billing terms are as shown on the plans page and in your order.

Lawful Use

You must comply with the laws and regulations of your location and any region relevant to your use, as well as the rules of the websites and apps you access. Do not use this service for fraud, invading another person's privacy, distributing illegal content, infringing intellectual property, or any other unlawful purpose.

Do not use routes to carry out network attacks, malicious scans, or spam, or to disrupt other users or third-party systems with abnormal requests. Do not attempt to access another person's account, interfere with billing or subscription management, or access service systems without authorization. You are responsible for your own access activity and the content you transmit.

Availability and Limits of Responsibility

Connection quality may be affected by your local network, carrier links, the status of the service you access, device settings, and maintenance or other adjustments. VPNHey does not guarantee the same connection performance in every location, at all times, or with every app, nor does it guarantee that third-party platforms will continue to accept access through any particular route.

If a problem occurs, first consult the troubleshooting guide, then describe your device platform, client message, and the issue in a support ticket. Do not submit your password or full subscription URL. Responsibility for issues caused by third-party service interruptions, incorrect user settings, or circumstances beyond reasonable control depends on the actual cause. These terms do not exclude liability that cannot be excluded by law.

Refund Policy

You may request a full refund for any reason within 30 days of your first payment. To request a refund, sign in to the user panel, submit a support ticket, and identify the relevant order so the payment record can be verified and the refund processed.

You do not need to provide proof of a technical issue to request a refund. If order details need to be verified during processing, provide the necessary information in your panel ticket; do not share payment credentials publicly. Check the ticket reply for the current status. These terms make no promises about processing times beyond those stated in the facts provided. Statutory consumer rights are not limited by these terms.

Account Termination and Changes to the Terms

For conduct such as unlawful use, reselling or sharing subscriptions, malicious system disruption, or account theft, VPNHey may take measures based on the risk, including restricting connections, suspending subscriptions, or terminating accounts. Any action will be based on the specific conduct and verified findings. If you disagree with an outcome, you may request a review through a support ticket. Account actions do not automatically remove any refund or appeal rights available under applicable law.

When service rules change, this page will be updated with the revised terms and the month of the latest update. Changes affecting plans, billing, or important usage rights will be announced on the site or explained in the user panel. Changes will not retroactively reduce existing benefits on active orders. If you do not accept a change, you may stop using the service going forward and ask about account and order handling through a panel support ticket.